★ Tools, Guides & Reference Materials

PBG Resources

Practical tools, compliance guides, and reference materials for health system leaders, procurement officers, and behavioral health administrators.

Downloads & Guides

Resources for Institutional Partners

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SAMHSA Evidence-Based Guide
Telehealth for Treatment of Serious Mental Illness & Substance Use Disorders
SAMHSA’s official evidence-based resource guide on using telehealth to treat serious mental illness and substance use disorders — covering clinical, operational, and policy considerations for behavioral health systems.
Source: SAMHSA | U.S. Dept. of Health & Human Services
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HHS Official Policy Guide
HIPAA Rules for Telehealth Technology
The official HHS guidance on HIPAA compliance for telehealth providers, covering privacy rules, business associate agreements, platform requirements, and patient data protections for remote behavioral health services.
Source: Telehealth.HHS.gov | U.S. Dept. of Health & Human Services
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American Psychiatric Association
APA Telepsychiatry Toolkit & Best Practice Guidelines
The American Psychiatric Association’s comprehensive telepsychiatry toolkit covering clinical best practices, videoconferencing guidelines, credentialing, reimbursement, and policy considerations for psychiatric telehealth programs.
Source: Psychiatry.org | American Psychiatric Association
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CMS Official Guidelines
CMS Telehealth & Remote Monitoring Guidelines 2025–2026
Official CMS guidelines on covered telehealth services, billing requirements, behavioral health telehealth policy, distant site rules, and documentation standards — updated for Calendar Year 2026.
Source: CMS.gov | Centers for Medicare & Medicaid Services
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SAMHSA National Guidelines
2025 National Guidelines for Behavioral Health Crisis Care
SAMHSA’s 2025 updated national guidelines for coordinated behavioral health crisis care systems, covering crisis lines, mobile response, stabilization services, and reducing emergency department overutilization.
Source: SAMHSA | U.S. Dept. of Health & Human Services
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HHS Telehealth Policy
Telehealth Policy Updates & Behavioral Health Flexibilities
The latest federal telehealth policy updates from HHS covering Medicare behavioral health telehealth flexibilities, coverage expansions, geographic requirements, and audio-only service provisions through 2027.
Source: Telehealth.HHS.gov | U.S. Dept. of Health & Human Services
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Frequently Asked Questions

Common Questions from Institutional Partners

How quickly can PBG be operational after a contract is signed?
PBG is designed for immediate deployment. Our credentialing, onboarding, and operational workflows are pre-built for rapid activation — typically within days of contract execution, not weeks.
How does PBG ensure coverage during high-demand or surge periods?
We maintain a built-in surge workforce of board-certified psychiatrists and APRNs on standby with cross-coverage and redundancy protocols ensuring uninterrupted service 24/7.
What states does PBG currently serve?
PBG serves public behavioral health systems nationwide. Our clinicians hold licensure across multiple states and we actively support new state credentialing as part of every partnership agreement.
How is clinical documentation managed and delivered?
All clinical documentation is completed within 24–48 hours of each encounter, delivered through your preferred EHR or secure portal, meeting all HIPAA, CMS, and payer requirements.
Does PBG respond to government RFPs?
Yes. PBG has specific experience responding to public-sector RFPs including LMHA, DFPS, and state behavioral health authority solicitations. Contact us to discuss an upcoming opportunity.
How are performance metrics reported to our organization?
We provide real-time KPI dashboards and scheduled reporting aligned to your organization’s metrics — covering access times, evaluation turnaround, documentation compliance, and clinical outcomes.

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Contact our team to request documents, discuss an RFP, or explore how PBG can support your organization.

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